📦 States We Ship To

Arkansas, Arizona, California, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, West Virginia, Wisconsin, Wyoming, and Washington D.C.

🚫 States We Cannot Ship To

Alabama, Alaska, Colorado, Connecticut, Delaware, Idaho, Iowa, Michigan, Montana, Nevada, North Dakota, Oregon, Rhode Island, Utah, Vermont, and Washington.

⏱ Order Processing & Shipping Time

Orders are processed within 24–48 business hours (excluding weekends).
Standard shipping typically takes 3–4 business days depending on your location.
Please note that shipping times are estimates and may vary during peak periods such as holidays or sales.
We’re quick—but we’re not Amazon.

✏️ Modifying Your Order

Need to update your order before it ships?
Email us as soon as possible at support@polkapuff.com.
Changes can only be made before fulfillment.

📬 Order Status & Tracking

You’ll receive confirmation and tracking emails automatically.
If you don’t see them, check your spam folder first.

🚚 Failed Deliveries / Return to Sender (RTS)

Please double-check your shipping address before placing your order.
If a package is returned due to an incorrect address, you may choose to:

Reship the package for a $10 fee
or
Cancel the order, which will incur a 15% cancellation fee plus the original shipping cost (a $10 fee applies for free shipping orders).

To begin the return-to-sender process, contact us at support@polkapuff.com.

📦 Lost Package?

If your order appears lost or hasn’t arrived within the expected timeframe.
Reach out to us at support@polkapuff.com and we’ll help sort it out.