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Frequently Asked Questions
Is PolkaDot Hemp legal?
Yes. All PolkaDot Hemp products are Farm Bill compliant and contain less than 0.3% ∆9 THC by dry weight, making them federally legal across the U.S.
Are your products lab-tested?
Absolutely. Every batch is tested by certified third-party labs to ensure purity, potency, and compliance. Lab results are available for full transparency.
How does shipping work?
We ship fast and discreet. Most orders go out within 1–2 business days. You’ll get tracking info the moment your order is on the move.
What’s your return policy?
We do not accept returns on any products. ALL SALES ARE FINAL. If something arrives damaged or incorrect, contact us within 7 days and we’ll make it right.
Can I cancel my order after placing it?
All order cancellations are subject to a 15% cancellation fee, deducted from your original total. Cancellations must be requested before the order ships. Once fulfilled or in transit, orders cannot be canceled.
Can I modify my order?
In many cases, yes! If your order hasn’t been processed, we can help update your shipping address, change items, or adjust quantities. Contact us quickly so we can assist.
Still need help?
If you have any questions or comments regarding our products, we're here to assist you. Shoot us an email and we'll respond promptly, usually within a few hours.
Email Us: Support@polkapuff.com
Our customer support is online Monday to Friday, from 9 am to 4 pm CST.